 problem recording greeting for Agent group |
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  Jun 24 2007, 09:07 PM
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#1
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Newbie  Group: Members Posts: 4 Joined: 24-June 07 Member No.: 147  |
hi guys
I'm setting an agent group and every thing seems to be working will but for the recording of customized greetings, I followed the instructions by dialing *98 + the group number + * + the announcement number, what is happening is I'm getting the announcement "please record your greeting after the tone" after dialing *98 and before I finish entering the group number  Also the same problem goes for recording customized greetings for any other extension, so lets say i want to record greeting for the Ext. 211 using Ext. 212 acording to the manual I pick up the phone registered to Ext. 212 and dial *98211* and I'll be able to do that, but what is happening is after calling *98 the system pickup and start asking to record greeting for the Ext. you are dialing from Please Help, thank you |
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Jun 25 2007, 05:49 AM
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#2
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Advanced Member Group: Administrators Posts: 4,313 Joined: 24-January 07 Member No.: 4 |
Sometimes devices automatically start dialling after *xx, you should check that. Usually the device offers a dialplan, which you might need to change.
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Jun 25 2007, 03:09 PM
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#3
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Newbie Group: Members Posts: 4 Joined: 24-June 07 Member No.: 147 |
QUOTE(pbxnsip @ Jun 24 2007, 10:49 PM) [snapback]606[/snapback] Sometimes devices automatically start dialling after *xx, you should check that. Usually the device offers a dialplan, which you might need to change. thank you, but i tried by entering all the numbers then pressing dial still the same.by the way I'm using Linksys SPA942 |
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Jun 25 2007, 03:59 PM
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#4
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Advanced Member Group: Administrators Posts: 4,313 Joined: 24-January 07 Member No.: 4 |
Bingo. The SPA are famous for having a predefined dial plan that always starts sialling after *xx. Check out http://wiki.pbxnsip.com/index.php/Linksys.
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Jun 26 2007, 08:08 AM
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#5
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Newbie Group: Members Posts: 4 Joined: 24-June 07 Member No.: 147 |
QUOTE(pbxnsip @ Jun 25 2007, 08:59 AM) [snapback]611[/snapback] Bingo. The SPA are famous for having a predefined dial plan that always starts sialling after *xx. Check out http://wiki.pbxnsip.com/index.php/Linksys. Thank you, that worked. I didn't think of the dialing plan Duh..  and by the way the dial plan you have in the wiki is nice but I think it have to look like this (*xx|*xxxxx*x|,[3469]11S0|<:1604>[2-9]xxxxxx|<:1>[2-9]xxxxxxxxxS0|1[2-9]xxxxxxxxxS0|011xx.|xx.|[1-8]xx) instead of (*xx|*xxxxx|,[3469]11S0|<:1801>[2-9]xxxxxx|<:1>[2-9]xxxxxxxxxS0|1[2-9]xxxxxxxxxS0|011xx.|xx.|[1-8]xx) so you can record the announcements 1 to 9 I tried creating account to edit the wiki page but it seems like you guys have disabled that thanks again Abdul |
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