What is best way to do this?
It appears I can do this using an IVR?
tx
matt
Full Version: direct call to extension based on caller id?
What is the use case here?
Hello,
Accountants office, client so-and-so goes to CPA so-and-so's extension....
matt
Accountants office, client so-and-so goes to CPA so-and-so's extension....
matt
This will prove to be a management nightmare, as you'll still be forced to provide a AA or DID for each accountant as you'll never be able to predict where the source caller will place that call from and whoever said CID was dependable. Lots of busy work managing that.... Cheers.
Yes i understand it could be a pain.
But how would you do it if you want the pain? ;-)
matt
But how would you do it if you want the pain? ;-)
matt
QUOTE (mattlandis @ Jul 21 2009, 05:23 PM) 
But how would you do it if you want the pain? ;-)
Giving this some thought, "Brain Hurting
", I doubt a reasonable and workable solution exists within the confines of the web interface. QUOTE (andrewgroup @ Jul 21 2009, 11:13 PM)
Giving this some thought, "Brain Hurting ", I doubt a reasonable and workable solution exists within the confines of the web interface.
", I doubt a reasonable and workable solution exists within the confines of the web interface.We already have something in the address book (of course version 4), so that a caller that went through the agent group gets conected to the same agent next time he calls. Maybe that helps in this case.
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