i am running version4.0.1.3454 and i see for some reason the agent group wont redirect to the destination
i have setup under When a call approaches the head of the queue is If the caller already waited longer than 30 sec it should redirect to a 10 digit phone number, and it just keeps on ringing ..
would a reboot help or is this a bug ?
Full Version: Agent Group
QUOTE (polycom2080 @ Apr 18 2010, 08:43 PM) 
i am running version4.0.1.3454 and i see for some reason the agent group wont redirect to the destination
i have setup under When a call approaches the head of the queue is If the caller already waited longer than 30 sec it should redirect to a 10 digit phone number, and it just keeps on ringing ..
would a reboot help or is this a bug ?
i have setup under When a call approaches the head of the queue is If the caller already waited longer than 30 sec it should redirect to a 10 digit phone number, and it just keeps on ringing ..
would a reboot help or is this a bug ?
What do you see in the log?
QUOTE (shopcomputer @ Apr 18 2010, 10:25 PM)
What do you see in the log?
INVITE Response 480 Temporarily not available: Terminate 7ca1712a@pbx
QUOTE (polycom2080 @ Apr 19 2010, 01:30 AM)
INVITE Response 480 Temporarily not available: Terminate 7ca1712a@pbx
the issue is the way the trunks are set up,
Thanks
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